Support
Need help with SnapNivo, BizBill, SplitMoney, ThermoBench, our kids' games or GST Return Downloader? Start here.
Email supportPlease include the app name, your phone model and Android version. We usually reply within 1–2 working days.
Quick fixes
Update the app from Google Play, restart your phone and try again.
Check the file isn't password protected or damaged. Try saving a fresh copy and converting that.
Use the same Google account you bought with, then tap "Restore purchases" in Settings.
That's expected during a stress test. Stop the test any time; never run it while charging in a hot place.
Refunds and subscriptions
Purchases are handled by Google Play. You can cancel a subscription in the Play Store app under Profile → Payments & subscriptions. For refund requests, follow Google Play's refund process.
Delete your data
Our apps do not require an account. Your documents, bills, expenses and test results are stored only on your device. To delete them:
- Open the app and go to Settings → Delete app data (where available), or
- Go to your phone's Settings → Apps → [app name] → Storage → Clear data, or
- Uninstall the app.
If you emailed us or joined early access and want us to delete your name and email, send a request to vinoralilabs@gmail.com with the subject "Delete my data". We will delete it within 30 days and confirm by email.
Email vinoralilabs@gmail.com · VINORALI LABS, 8-6-392/1/4, Flat 201, Abhaya Residency, Road 10, Alkapuri Colony, Karimnagar, Telangana 505001, India